Maisbliss

Orders & Shipping

What are your shipping options and delivery times?

We offer standard shipping (5-7 business days) and express shipping (2-3 business days) for most items. Delivery times may vary based on product availability and your location. You'll receive tracking information once your order ships.

Do you ship internationally?

Currently, we ship to most countries worldwide. Shipping costs and delivery times vary by destination. During checkout, you'll see the available shipping options and costs for your location.

Can I modify or cancel my order?

Order modifications or cancellations must be requested within 1 hour of placing your order. Please contact us immediately at [email protected] with your order number. Once an order enters the fulfillment process, we cannot guarantee changes.

Products & Quality

What materials are used in your furniture?

We use high-quality materials including solid wood, engineered wood, premium fabrics, and durable metals. Each product page provides detailed material specifications. Our sofas, dining sets, patio furniture, beds, chairs, and storage solutions are designed for longevity and comfort.

Do you provide assembly instructions?

Yes, all products requiring assembly include detailed instructions. Most items also include the necessary tools. For complex assemblies, we recommend having two people available for safety and efficiency.

Are your products covered by warranty?

All Maisbliss products come with a manufacturer's warranty against defects. Warranty periods vary by product category (typically 1-5 years). Please refer to individual product pages for specific warranty details.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy for most items in original condition. Custom orders, clearance items, and assembled furniture may have different return conditions. Return shipping costs are the customer's responsibility unless the item arrived damaged or defective.

How do I initiate a return?

Contact our support team at [email protected] with your order number and reason for return. We'll provide return instructions and a return authorization number. Returns without authorization cannot be processed.

When will I receive my refund?

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to your original payment method. Please allow additional time for your bank or credit card company to process the refund.

Customer Support

How can I contact customer service?

For any questions or concerns, please email us at [email protected]. Our support team responds within 24 hours during business days. Please include your order number (if applicable) for faster assistance.

What should I do if my product arrives damaged?

Please contact us immediately at [email protected] with photos of the damage and your order number. We'll arrange for a replacement or repair as quickly as possible. Do not discard the original packaging until the issue is resolved.

Do you offer product care instructions?

Yes, care instructions are included with each product delivery. You can also find digital care guides on our product pages. Proper maintenance will help extend the life of your furniture investment.