Privacy policy

Information We Collect

At Maisbliss, we collect information to provide better services to all our customers. The types of personal information we collect include:

Information You Provide

  • Contact details (name, email address, shipping address)
  • Payment information (processed securely through our payment partners)
  • Communication preferences
  • Product reviews and feedback

Automatically Collected Information

  • Device and browser information
  • IP address and general location data
  • Website usage data through cookies and similar technologies
  • Purchase history and browsing behavior

How We Use Your Information

We use the information we collect for the following purposes:

  • Process and fulfill your orders for our furniture products
  • Provide customer support and respond to inquiries
  • Improve our website and product offerings
  • Send order confirmations and shipping notifications
  • Personalize your shopping experience
  • Prevent fraud and enhance security
  • Comply with legal obligations

Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process your personal data under the following legal bases:

  • Contractual necessity: Processing necessary for order fulfillment
  • Legitimate interests: Improving our services and website functionality
  • Legal obligation: Compliance with applicable laws and regulations
  • Consent: For specific purposes where we obtain your explicit consent

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with:

  • Service Providers: Payment processors, shipping carriers, and IT service providers
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger or acquisition

All third-party service providers are contractually obligated to protect your data and use it only for the services they provide to us.

Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes for which it was collected
  • Comply with legal obligations
  • Resolve disputes and enforce our agreements

Typically, we retain order information for 7 years for tax and accounting purposes, while other data is retained for shorter periods based on business needs.

Your Rights and Choices

GDPR Rights (European Users)

  • Right to access and receive a copy of your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing

CCPA Rights (California Users)

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising your rights

To exercise any of these rights, please contact us at [email protected].

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL encryption for data transmission
  • Secure payment processing
  • Regular security assessments
  • Access controls and authentication procedures
  • Employee training on data protection

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand customer preferences. You can control cookie preferences through your browser settings.

Types of Cookies We Use

  • Essential Cookies: Required for basic website functionality
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Preferences Cookies: Remember your settings and preferences

International Data Transfers

As an international e-commerce business, your personal data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place for such transfers, including:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions for countries with approved data protection standards
  • Other legally approved transfer mechanisms

Children's Privacy

Our website is not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

We will respond to your inquiry within 30 days.