Refund policy
At Maisbliss, we strive to ensure your complete satisfaction with every purchase. Our refund policy is designed to provide fair and transparent solutions for our customers.
Refund Eligibility
- Items must be returned within 30 days of delivery
- Products must be in original condition: unused, unassembled, and with all original tags and packaging
- Custom-made or personalized items are not eligible for refund
- Clearance or final sale items are non-refundable
- Proof of purchase is required
Return Process
- Contact our support team at [email protected] to initiate the return process
- Include your order number and reason for return
- You will receive return instructions and shipping details
- Pack the item securely in its original packaging
- Return shipping costs are the responsibility of the customer unless the return is due to our error
Refund Processing
- Refunds are processed within 5-7 business days after we receive and inspect the returned item
- Refunds will be issued to the original payment method
- Shipping charges are non-refundable unless the return is due to our error
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] within 7 days of delivery. We will arrange for a replacement or full refund, including return shipping costs.
Category-Specific Notes
Sofa & Bed: Minor color variations due to different screen displays are not considered defects
Dining & Patio: Assembly-related damages are not covered under warranty
Storage & Chair: Normal wear and tear is not eligible for refund
Need Assistance?
For any questions regarding our refund policy or to initiate a return, please contact our customer support team at [email protected]. We typically respond within 24 hours during business days.
Note: This policy applies to all purchases made directly through Maisbliss official website. We reserve the right to modify this policy at any time.